Eligibility for Returns
A return request may be raised under the following circumstances:
Eligible Cases:
• You received an incorrect product (different from what was ordered)
• The product arrived damaged or in poor condition
• The product delivered was expired or unfit for consumption
Returns are NOT accepted for:
• Change of mind after delivery
• Products that have been used, consumed, or partially consumed
• Perishable items (complaints must be reported within 20 minutes of delivery)
Return Request Timeframe
All return requests must be submitted within 20 minutes after delivery with a genuine complaint. Requests submitted after this period may not be accepted. To initiate a return, please email info@freshnmore.com.pk with your Order ID and clear photographs of the issue.
Return Process
• Return requests must be submitted within 20 minutes after delivery
• Our team will provide a same-day response to review your request
• If approved, we will arrange pickup or ask you to return the item via courier (return shipping may be covered at our discretion)
• Once received and inspected, replacement will be processed accordingly
Refunds
No refunds are offered. Only exchanges will be provided in case of a genuine complaint.
Replacements
No replacement will be provided. If a genuine issue is found, the same product will be delivered again after verification.
Contact for Returns
Email: info@freshnmore.com.pk
Phone: +92 301 442 2222
Please include your Order ID, the item(s) in question, and clear photographs in your email to expedite the process.
Contact us
If you have any questions about this Agreement, please contact us filling this contact form
